In its approach to Continuous Improvement, the JALLC must identify and monitor all processes, assess the information and requirements, and determine how each process contributes to a specific objective. In support of this effort, the JALLC identified a training objective in the area of Business Process Management (BPM) and the adoption of a common and recognisable modelling system – the Business Process Model and Notation (BPMN) – to define a standard format for JALLC's business processes in accordance with formal semantics.

Twelve participants have already attended and successfully completed this demanding, comprehensive, and enlightening course, which primarily focuses on support functions. The course is taught by BPM and BPMN certified instructors from the Rumos Advanced Studies School in Lisbon. It is a 70–hour instruction divided into five modules that spread across a four months period

The BPM and BPMN course is expected to help JALLC streamline and improve its business processes for greater operational efficiency and effectiveness, enable closer collaboration between business and Information Technology spheres, and provide better visibility and flexibility of the business processes.